FAQ'S

Helping you to achieve your desired look. All our products are created to be easy-to-use, routine essentials so you can be your most confident self.

What types of extensions do you offer?

We offer premium-quality extensions including clip-ins, sew-ins and pony tails made from 100% ethically sourced natural hair. Each product is designed by industry professionals to seamlessly blend for natural every day wear.

Are your hair extensions reusable?

Yes! With proper care, our extensions can be reused multiple times. Hair extensions can last 6–12 months. You can wash dry and style as if it was your own hair.

Do the extensions damage natural hair?

No, when applied and removed properly, our extensions are completely safe. We also provide detailed care and application instructions on our site to help protect your natural hair.

Can I style the extensions with heat?

Absolutely. Our 100% human hair extensions can be curled, straightened, and styled just like your own hair.

How long does shipping take?

We offer fast, tracked shipping worldwide. Domestic orders typically arrive in 3–5 business days, and international orders in 7–10 days.

What’s your return policy?

Unopened and unused extensions can be returned or exchanged within 30 days of delivery. For hygiene reasons, used products or products that have been removed from the packaging cannot be returned.

Please contact a member of our team for more information.

Do you offer wholesale or salon partnerships?

Yes, we partner with salons and stylists across the country. Visit our Pro Program page or contact our team for more information.

Where is 1010 Extensions based?

We’re based in Milan Italy and proudly ship our luxury hair extensions to customers around the world. Our headquarters handle all product development, fulfilment , and customer support.